Exit Criteria

Use exit entrances to remove users from a journey flow when they meet certain criteria, instead of adding a gate before every step.

This example shows a prescription refill program where users receive reminders on a schedule, and are exited from the flow once they complete their order.

Steps

The journey uses three entrances:

1. Refill Reminder entrance:

   • Schedule-based, listening for the prescription.refill schedule with a "2 days before" offset
   • Connects to a Send step that sends a reminder email letting the user know a refill is coming up

2. Prescription Refill entrance:

   • Schedule-based, listening for the prescription.refill schedule at the scheduled time
   • Connects to a Send step with the "Refill Ready" email
   • Followed by a Delay of 1 day, then a Gate that checks whether the user has completed a product.purchased event
   • The gate branches into further steps based on whether the purchase was made

3. Order Completed entrance:

   • Event-based, triggers when order.completed occurs
   • Connects to an Exit step that removes the user from the Prescription Refill flow

This way, if a user completes their order at any point, they are removed from the refill flow and stop receiving follow-up messages. You can add as many exit entrances as needed by creating additional entrances with different criteria.